Terms of sale
Return, Refund & Shipping Policy – Milora
At Milora, we are committed to delivering a seamless shopping experience with high-quality products and reliable service.
Free Shipping
We proudly offer FREE standard shipping on all orders within the United States. No minimum purchase is required.
Processing Time
All orders are processed within 1–3 business days. Once your order is processed, it will be shipped promptly.
Estimated Delivery Time
Due to high demand and our global fulfillment network, delivery typically takes 5–10 business days depending on your location.
Please note that delays may occur due to external factors such as customs, weather, or carrier issues.
Returns
We accept returns within 14 days of delivery. To be eligible for a return, items must be unused, in original condition, and returned in their original packaging.
Easy Return Process
To initiate a return, contact our support team with your order number. Once approved, we will provide return instructions.
Refunds
After receiving and inspecting your return, we will issue a refund to your original payment method within 5–10 business days.
Damaged or Incorrect Items
If your item arrives damaged or incorrect, please contact us within 48 hours of delivery with photos. We will provide a replacement or a full refund at no extra cost.
Non-Returnable Items
The following items are not eligible for return:
Final sale items
Personal or hygiene products
Gift cards
Return Shipping Costs
Return shipping costs are the responsibility of the customer unless the item is defective, damaged, or incorrect.
Late or Missing Refunds
If you have not received your refund, please check with your bank or payment provider, as processing times may vary.
Contact Us
If you have any questions, please contact our support team through our store. We’re always here to help.